Celebrating Excellence: Bristol Hospice Achieves a Deficiency-Free CHAP Survey

We are proud to share some exciting news—Bristol Hospice has achieved a Deficiency-Free CHAP Survey at the corporate level! This incredible accomplishment is a testament to our unwavering commitment to delivering the highest quality hospice care across every aspect of our organization.

What is a Deficiency-Free CHAP Survey?

The Community Health Accreditation Partner (CHAP) is a nationally recognized accrediting body that sets stringent standards for hospice organizations. Their comprehensive evaluations ensure that providers meet the highest benchmarks for patient care, regulatory compliance, and operational excellence.

Receiving a deficiency-free status means that our hospice services fully adhere to these strict standards—without a single citation or correction needed. This distinction places us among an elite group of hospice providers dedicated to excellence in end-of-life care.

An Unprecedented Achievement

In 2024 alone, Bristol Hospice has achieved 15 total deficiency-free surveys—including both CHAP and State surveys—a truly unheard-of milestone in the hospice industry. But what makes this particular recognition even more significant is that Bristol as a company was audited at the corporate level and was found deficiency-free across every operational and clinical area.

This extensive audit covered:

• Clinical Excellence – Ensuring the highest quality of care for our patients
• Billing & Financials – Transparent and ethical financial practices
• Feasibility & Compliance – Meeting rigorous state and federal regulations
• Policies & Procedures – Maintaining a framework that supports best practices
• Governing Body Oversight – Strong leadership and organizational integrity
• Contracting & Regulatory Standards – Meeting all required contractual and legal obligations

Why This Sets Us Apart

Earning a deficiency-free survey is no small feat in the hospice industry. Many organizations struggle with common deficiencies in areas such as:

• Individualized care planning
• Comprehensive patient assessments
• Proper documentation and compliance

According to CHAP’s published data, many hospices receive citations in these critical areas (source). Our ability to meet every standard without deficiencies—at both the site level and the corporate level—sets us apart in the industry as a leader in quality, compliance, and patient-centered care.

A Rigorous and Extensive Process

The CHAP survey is an intensive multi-day audit that examines every aspect of our operations—from clinical care to financial and regulatory compliance. Inspectors leave no stone unturned, evaluating records, policies, procedures, and daily practices to ensure full adherence to the highest industry standards.

Achieving deficiency-free status in this rigorous process is an extraordinary accomplishment that reflects our team’s dedication, discipline, and unwavering commitment to excellence.

Our Team’s Dedication to Excellence

This achievement would not have been possible without the dedication, expertise, and passion of our Bristol Hospice family. Their hard work ensures that our patients and families receive the highest level of compassionate, individualized care.

We take great pride in this recognition and remain steadfast in our mission to uphold the highest standards in hospice care. Achievements like this reinforce our promise to provide exceptional, individualized care to every patient we serve.

Looking Ahead

While we celebrate this incredible milestone, we recognize that excellence is an ongoing pursuit. We remain dedicated to continuous improvement, innovation, and unwavering support for our patients, their families, and our community.

Thank you to our incredible team for making this possible! Your hard work and passion continue to set us apart as leaders in hospice care.